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Significant spike in Global Network Outages: A Deep Dive into the December 30, 2024 – january 5, 2025 Period
The start of 2025 has been marked by a noticeable increase in network instability. Recent data from ThousandEyes reveals a significant jump in global network outages, impacting everything from your internet service provider (ISP) to critical cloud services and collaboration tools. Let’s break down what happened and what it means for you.
The Numbers: A Week of Increased Disruptions
during the week of December 30, 2024, ThousandEyes detected 148 global network outage events. This represents a dramatic 95% increase compared to the 76 outages recorded the previous week. The impact was especially acute in the United States, experiencing a nearly threefold rise, jumping from 28 to 78 outages. Here’s a closer look at the breakdown:
* ISP Outages: Globally, outages surged 74%, climbing from 46 to 80. in the U.S., the increase was even more pronounced – a 150% jump from 10 to 25 outages. This means more disruptions to your basic internet connectivity.
* public Cloud Network Outages: Cloud services, vital for many businesses and individuals, also saw a significant rise in outages. Globally, thay increased from 18 to 34. U.S. cloud outages nearly tripled, going from 13 to 31.
* Collaboration App Network Outages: While less frequent, outages affecting collaboration apps (like video conferencing and messaging platforms) increased from zero to one globally and in the U.S. – a critical disruption for remote teams.
These numbers highlight a growing fragility in the networks we rely on daily.Understanding the causes and impacts is crucial for mitigating risk.
Two Notable Outages: A Closer Examination
Two specific incidents during this period deserve particular attention, as they illustrate the complexity and widespread impact of modern network failures.
1. Neustar Outage – December 30th
On December 30th, Neustar, a key technology service provider, experienced a significant outage. This wasn’t an isolated incident; it cascaded to multiple downstream providers and directly impacted neustar customers across a vast geographic area. Regions affected included the U.S., Mexico, Taiwan, Singapore, Canada, the U.K., Spain, Romania, Germany, Luxembourg, France, Costa Rica, Ireland, japan, India, Hong Kong, and the Philippines.
The outage lasted one hour and 40 minutes, beginning around 2:00 PM EST. What’s particularly captivating is the dynamic nature of the failure. Initially centered on nodes in Los Angeles and Washington, D.C., the problem rapidly shifted, with nodes in different locations intermittently experiencing and recovering from outage conditions. This ”node hopping” suggests a complex underlying issue, potentially related to routing or a distributed system failure.
the shifting impact – as more nodes failed, more partners and regions were affected – underscores the interconnectedness of today’s networks. You can explore an interactive view of this outage here.
2. AT&T Outage - January 4th
Just days later, on January 4th, AT&T experienced an outage impacting customers and partners across the U.S., Ireland, the Philippines, the U.K., France, and Canada. Lasting approximately 23 minutes,the outage began around 3:35 AM EST.
Similar to the Neustar incident, the initial impact centered on specific AT&T nodes (Phoenix, AZ, Los Angeles, CA, san Jose, CA, and New York, NY).However, as the outage progressed, some nodes recovered, leading
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