Mark Kirton, Managing Director of Circuit Hospitality, recently announced a strategic partnership with Seat Unique, signaling a significant move in the live experience sector. This collaboration aims to enhance fan experiences through innovative technology and expanded premium opportunities.
Having observed the evolution of the live events industry over the past 15 years, Kirton believes the timing is ideal to join forces with Seat Unique. Having seen the live experience industry change and grow so much over the last 15 years it now feels the right time to join with Seat Unique. Our motto has always been ‘making life an experience.’ Together with Seat Unique’s technology, reach and focus on fan experiences we will continue to make this come true for more people than ever before, as we deliver a wider range of premium opportunities.
This partnership underscores a commitment to delivering memorable experiences for fans.
The Pools,a well-known British betting brand,has appointed Gemma Strath-Billington as its new Head of Group Marketing. This appointment brings a wealth of experience to the team, poised to shape the brand’s future direction.
Strath-Billington will spearhead The Pools’ brand strategy,digital initiatives,and consumer engagement efforts. She joins from Betfred, where she spent 15 years, culminating in the role of Group Head of Marketing. Her background also includes positions at Iceland,Play Music Today,and GigPig,demonstrating a diverse skillset.
James Arnold,CEO of The Pools,expressed his confidence in Strath-Billington’s abilities. Gemma’s wealth of experience in the sector and track record of delivering successful brand campaigns made her the ideal candidate for the role and we’re delighted to have made this appointment.
This highlights the company’s focus on attracting top talent to drive growth.


Strategic Partnerships in the Live Experience Industry
The recent collaboration between Circuit Hospitality and Seat Unique exemplifies a growing trend in the live experience sector: strategic partnerships designed to elevate the fan experience. I’ve found that companies are increasingly recognizing the power of combining expertise and resources to deliver more impactful and memorable events. This isn’t just about selling tickets; it’s about crafting holistic experiences that resonate with attendees long after the event concludes.
These partnerships often focus on leveraging technology to personalize interactions, streamline access, and offer exclusive benefits. Consider the rise of VIP packages and curated experiences - these are direct results of companies prioritizing fan engagement and seeking innovative ways to differentiate themselves. According to a recent report by Eventbrite (Eventbrite’s 2024 Trends report), 78% of people say they’re more likely to attend an event if it offers unique experiences.
The Role of Technology in Fan Engagement
Technology is undeniably the driving force behind many of these advancements.From mobile ticketing and cashless payments to interactive event apps and personalized recommendations, technology is transforming how fans interact with events. Seat Unique,with its focus on technology,is well-positioned to contribute to this evolution. Their platform likely offers features such as dynamic pricing, real-time inventory management, and data analytics, all of which can enhance the overall fan experience.
Did you know? The global event technology market is projected to reach $117.4 billion by 2028, growing at a CAGR of 9.8% from 2021 to 2028 (Source: Grand View Research, 2023).
Leadership Changes at The Pools: A Focus on Marketing
The appointment of Gemma Strath-Billington as Head of Group Marketing at the Pools signals a renewed emphasis on brand building and customer acquisition. In the competitive betting landscape, a strong marketing strategy is crucial for attracting and retaining customers. Her extensive experience at betfred, a major player in the UK betting market, will undoubtedly be invaluable.
Strath-Billington’s background demonstrates a clear understanding of the challenges and opportunities within the gaming industry. Her previous roles have likely equipped her with skills in areas such as digital marketing, brand management, and customer relationship management. Here’s what works best: a leader with a proven track record can quickly assess the current marketing landscape and identify areas for improvement.
The Importance of Brand Strategy in the Betting Industry
Brand strategy is particularly important in the betting industry, where trust and credibility are paramount. Consumers need to feel confident that they are engaging with a reputable and responsible operator. The Pools, with its long history and established brand recognition, has a strong foundation to build upon. strath-Billington’s role will be to leverage this foundation and develop a marketing strategy that reinforces the brand’s values and resonates with its target audience.
Pro Tip: Consider incorporating user-generated content into your marketing campaigns to build trust and authenticity.
The betting industry is also facing increasing regulatory scrutiny, with stricter rules around advertising and responsible gambling.A well-crafted marketing strategy must navigate these challenges while still effectively promoting the brand. According to the UK Gambling Commission (UK Gambling Commission), responsible gambling messaging is now a key requirement for all licensed operators.
| Key Appointment | Strategic Partnership |
|---|---|
| Gemma Strath-billington – Head of Group Marketing, The Pools | Circuit Hospitality & Seat Unique – Collaboration to enhance fan experiences |







