Telehealth Use Among Medicare Beneficiaries: Trends, Disparities & 2025 Data

The landscape of healthcare access continues to evolve, and for many Medicare beneficiaries, telehealth has develop into a vital component of their care. Initially spurred by the need for remote access during the COVID-19 pandemic, telehealth has proven to be more than a temporary fix. It offers convenience, reduces barriers to care, and expands access for individuals in rural areas or with limited mobility. But what does Medicare coverage for telehealth actually look like in 2026, and what changes are on the horizon? Understanding the current policies and future outlook is crucial for both patients and healthcare providers navigating this increasingly important aspect of modern medicine.

Telehealth, encompassing a range of services from virtual check-ins to remote monitoring, has seen a dramatic increase in utilization among Medicare beneficiaries. While the peak usage experienced during the height of the pandemic has leveled off, adoption remains significantly higher than pre-pandemic levels. This shift reflects a growing acceptance of virtual care and its potential to address longstanding healthcare disparities. However, the future of telehealth coverage isn’t static; it’s subject to ongoing policy adjustments and legislative decisions that impact which services are covered, where they can be delivered, and how providers are reimbursed.

Currently, Medicare covers a wide array of telehealth services, including office visits, psychotherapy, consultations, and even certain rehabilitation therapies. Importantly, through December 31, 2027, these services can be provided to beneficiaries from anywhere in the U.S., including their homes. This expansion of coverage locations was a key provision implemented during the public health emergency and has been extended to ensure continued access for those who benefit from remote care. Federally Qualified Health Centers (FQHCs) and Rural Health Clinics (RHCs) also play a crucial role in telehealth delivery, serving as distant site providers for non-behavioral/mental health services through the conclude of 2027.

Understanding Current Medicare Telehealth Coverage

Medicare Part B, which covers medical insurance, is the primary pathway for telehealth reimbursement. After meeting the annual Part B deductible, beneficiaries typically pay 20% of the Medicare-approved amount for covered telehealth services. These services encompass a broad spectrum of care, including advance care planning, cardiac rehabilitation, caregiver training, cognitive assessments, depression screenings, diabetes self-management training, medical nutrition therapy, outpatient psychotherapy, pulmonary rehabilitation, and speech therapy. However, this list isn’t exhaustive, and Medicare may cover additional telehealth services depending on individual needs and provider recommendations.

The flexibility of telehealth extends beyond traditional video conferencing. Medicare also covers e-visits – non-face-to-face communications typically conducted through online patient portals – and virtual check-ins, which are brief, real-time communications lasting 10 minutes or less. These options provide convenient ways for patients to connect with their healthcare providers for routine check-ups, medication management, and quick consultations. The Centers for Medicare & Medicaid Services (CMS) makes adjustments to the list of covered telehealth services annually, typically through the physician fee schedule proposed rule published in the summer and finalized by November 1st. This ongoing process allows for the inclusion of fresh technologies and services as they become available and demonstrate clinical value.

Telehealth use among traditional Medicare beneficiaries has remained elevated compared to pre-pandemic levels, despite a decline from the peak during the COVID-19 public health emergency. Data indicates that over 12.5% of eligible beneficiaries received a telehealth service in the second quarter of 2025.

Who is Utilizing Telehealth and Why?

The adoption of telehealth isn’t uniform across all Medicare beneficiary groups. Data reveals significant variations based on geography, race and ethnicity, reason for Medicare eligibility, and dual enrollment in Medicare and Medicaid. Notably, rates of telehealth use are higher among beneficiaries living in urban areas (26% in 2024) compared to those in rural areas (19%). This disparity is largely attributed to differences in access to broadband internet and other communication technologies, as highlighted by a Brookings Institution report.

Beneficiaries with specific health conditions also demonstrate higher telehealth utilization rates. In 2024, those qualifying for Medicare due to end-stage renal disease (ESRD) (37%) or a long-term disability (36%) were more likely to use telehealth services than those eligible based on age alone (23%). This may reflect a greater need for convenient and accessible care among individuals with chronic illnesses or disabilities, as well as a preference for the flexibility that telehealth offers. Individuals dually eligible for both Medicare and Medicaid exhibit higher telehealth usage (35% in 2024) compared to those solely enrolled in Medicare (23%). This is likely linked to socioeconomic factors, as dual-eligible individuals are four times more likely to have incomes below $20,000, according to data from the Kaiser Family Foundation.

Telehealth Use is Higher Among Urban Beneficiaries, Duals, and Beneficiaries with Disabilities or End-Stage Renal Disease, with Some Variation by Race and Ethnicity (Split Bars)
Telehealth utilization varies significantly across different demographic groups, with higher rates observed among urban residents, individuals dually eligible for Medicare and Medicaid, and those with disabilities or end-stage renal disease.

The Future of Medicare Telehealth Coverage: What to Expect

While the current telehealth landscape offers significant benefits, several key questions remain regarding its long-term sustainability. The temporary expansions of coverage implemented during the pandemic are set to expire, raising concerns about potential disruptions in access to care. The current policy allowing telehealth services to be delivered nationwide is scheduled to end on December 31, 2027. CMS is actively evaluating the impact of these policies and considering potential changes to the telehealth benefit structure. The agency encourages public input and accepts requests to add or delete services from the list of covered telehealth offerings.

One critical area of focus is addressing the digital divide and ensuring equitable access to telehealth for all beneficiaries. Expanding broadband infrastructure in rural and underserved areas is essential, as is providing affordable internet access and digital literacy training. Policymakers are exploring ways to ensure that telehealth services are reimbursed at rates comparable to in-person care, incentivizing providers to continue offering virtual options. The potential reduction or elimination of coverage for audio-only services is also a concern, particularly for individuals who lack access to video technology or prefer the simplicity of phone-based consultations. The Department of Health and Human Services (HHS) provides resources and best practice guides for telehealth in rural areas, emphasizing the importance of addressing these access barriers.

Racial and ethnic disparities in telehealth access also warrant attention. While telehealth use is relatively high among Asian and Pacific Islander (30%) and Hispanic (29%) beneficiaries, rates are somewhat lower among Black (26%), American Indian or Alaska Native (24%), and non-Hispanic White beneficiaries (24%). Addressing these disparities requires targeted outreach efforts, culturally competent care, and strategies to overcome language barriers and other systemic obstacles. Recognizing that beneficiaries of color are more likely to report difficulty accessing needed health services, telehealth has the potential to improve equity in healthcare delivery.

Staying Informed About Medicare Telehealth Policies

Keeping abreast of the evolving telehealth landscape requires proactive engagement with official sources. The CMS website () provides comprehensive information on Medicare telehealth coverage, including qualifying services, geographic requirements, and billing guidance. The HHS telehealth website () offers updates on telehealth policy changes and regulatory developments. The Medicare Program – General Information website provides a wealth of resources for beneficiaries and providers alike. Regularly checking these sources will ensure you have the most up-to-date information on Medicare telehealth coverage.

As of February 26, 2026, CMS has released a Telehealth FAQ document providing answers to common questions about telehealth coverage and implementation. This resource is a valuable tool for navigating the complexities of telehealth policies and understanding your rights as a beneficiary or provider. The page was last modified on February 9, 2026, at 12:06 PM, indicating that CMS is actively maintaining and updating this information.

The future of telehealth within Medicare remains a dynamic area of policy and innovation. While the benefits of increased access and convenience are clear, ongoing efforts are needed to address disparities, ensure equitable access, and establish a sustainable reimbursement model. The next key checkpoint will be the publication of the 2027 physician fee schedule proposed rule this summer, which will provide further insight into CMS’s long-term vision for telehealth coverage.

What are your experiences with telehealth? Share your thoughts and questions in the comments below. And please, share this article with anyone who might find this information helpful.

Leave a Comment