Recent data indicates a subtle but significant shift in civil service morale following the change in government in 2024. It’s a interesting development, adn one that speaks volumes about the factors influencing the well-being of those working within the public sector. As of late 2024, an annual assessment reveals notable improvements in employee satisfaction, particularly within the departments of energy and health.
Understanding the Recent Uptick in Civil Service Morale
A comprehensive survey conducted by the Institute for Government (IfG) anticipates a report showing a rise in the civil service employee engagement index, moving from 60.7 to 61.2%. this index serves as a crucial barometer, gauging civil servants’ overall sentiments regarding their work environment and their sense of professional pride. I’ve found that these seemingly small percentage increases can actually represent a significant change in the day-to-day experience of thousands of public sector employees.
Historically, the index demonstrated a decade-long period of consistent growth, peaking at 63.6% in 2020. however,the years 2021 through 2023 witnessed a concerning trend of decline. This pattern underscores the sensitivity of civil service morale to broader political and organizational shifts.
While most departments experienced a slight positive change in 2024, the Departments of Health and Social care, under the leadership of wes Streeting, and Energy Security and Net Zero, led by Ed Miliband, saw the most substantial gains, with morale increasing by 5% and 7% respectively. Moreover, the Cabinet Office also observed a 2% increase, building on a 4% rise in 2023 after four years of consistent decreases.
Conversely,four departments reported a decline in morale: the Foreign Office,HM Revenue and Customs,the Ministry of Defense,and the Department for Transport. This divergence highlights the uneven impact of recent changes across different areas of government.
The Department for Transport experienced the most significant drop,with a 3% decrease overall. Digging deeper, the data reveals a 13-point decline in responses to questions concerning the positive impact of organizational changes and opportunities for employee input. Additionally, concerns regarding the safety of challenging existing practices, the effectiveness of change management, and the responsiveness of senior management all decreased by 9-10 points.
Did You Know? A recent study by the Chartered Institute of Personnel and Development (CIPD) in November 2025, found that organizations with high employee engagement are 21% more profitable.
Experts predicted a potential boost in morale following the transition to a new management in 2024, after a period marked by frequent ministerial changes under previous leadership. Constant shifts in leadership can create uncertainty and instability, negatively impacting employee confidence and engagement.
However, this positive momentum was possibly tempered by comments made in December 2024 by Keir Starmer, suggesting some civil servants had become complacent. These remarks reportedly caused a setback in the developing relationship between the government and its workforce.
Last year, the ifg identified that the three-year decline in morale up to 2023 was largely attributable to concerns about leadership and change management, coinciding with the establishment of new departments focused on science, energy, and business. Effective leadership and transparent change management are critical for maintaining a positive work environment.
The Role of Leadership and Change Management
I’ve consistently observed that strong, consistent leadership is paramount to maintaining high morale within any association, particularly in the public sector. when leaders clearly articulate a vision, empower their teams, and foster a culture of open dialog, employees are more likely to feel valued and engaged. Change management, too, is crucial. Implementing changes in a thoughtful, inclusive manner, with opportunities for employee feedback, can mitigate resistance and build buy-in.
What steps can departments take to further improve morale? Investing in employee development, promoting work-life balance, and recognizing achievements are all effective strategies. Moreover, creating a culture where constructive criticism is welcomed and valued can foster a sense of psychological safety, encouraging employees to speak up and contribute their ideas.
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