ControlUp Enhances Digital Employee Experience Solutions for MSPs
SAN FRANCISCO, January 22, 2026 – ControlUp today announced a new offering tailored specifically for Managed service Providers (MSPs), strengthening its commitment to delivering superior digital employee experience (DEX) management. This expansion allows MSPs to proactively monitor, manage, and optimize the performance of end-user computing environments for their clients, ultimately improving productivity and reducing support costs.
The Growing Importance of Digital Employee Experience
In today’s hybrid work landscape, a seamless digital experience is no longer a luxury, but a necessity.Employees rely on a variety of applications and devices to perform their jobs,and any disruption can significantly impact productivity. MSPs play a critical role in ensuring thes environments function optimally, but traditional monitoring tools frequently enough fall short in providing the granular visibility needed to quickly identify and resolve issues.
ControlUp’s Solution for MSPs
ControlUp addresses these challenges with a extensive DEX platform that provides real-time insights into the performance of desktops, applications, and the underlying infrastructure. The platform offers a rich set of capabilities, including:
- Proactive Monitoring: Identify and resolve issues before they impact users.
- Root cause Analysis: Quickly pinpoint the source of performance problems.
- Automated Remediation: Automate common fixes to reduce manual effort.
- Universal Support: Support any desktop, application, and operating system, nonetheless of location.
According to ControlUp,their platform helps IT teams address common digital workplace experience challenges,regardless of their existing technologies [[2]]. This is especially valuable for MSPs who support a diverse range of client environments.
key Benefits for MSPs
By leveraging ControlUp,MSPs can:
- Improve Client Satisfaction: Deliver a consistently positive end-user experience.
- Reduce Support Costs: Proactively resolve issues and minimize downtime.
- Increase Efficiency: Automate tasks and streamline workflows.
- Expand Service Offerings: Provide value-added DEX management services.
ControlUp ONE: A Unified Platform
ControlUp ONE consolidates all of these capabilities into a single, unified platform, simplifying management and providing a holistic view of the digital workplace [[3]].This allows MSPs to manage multiple clients from a single pane of glass, improving efficiency and reducing complexity.
Getting Started with ControlUp
Interested MSPs can explore ControlUp’s capabilities with a free trial [[1]], allowing them to experience the benefits firsthand.
Frequently Asked Questions (FAQ)
- What types of environments does ControlUp support? ControlUp supports a wide range of environments, including virtual desktops (VDI), physical desktops, and cloud-based applications.
- Is ControlUp easy to deploy? Yes, ControlUp is designed for easy deployment and can be up and running in minutes.
- Does ControlUp integrate with other IT management tools? Yes, ControlUp integrates with popular IT service management (ITSM) and remote monitoring and management (RMM) tools.
Looking Ahead: ControlUp’s continued investment in its platform and its focus on the MSP market demonstrate its commitment to empowering organizations to deliver exceptional digital employee experiences. As the demand for remote and hybrid work continues to grow,solutions like ControlUp will become increasingly essential for maintaining productivity and ensuring business continuity.
