The Human Cost of “Progress”: AI Ethics, Zoom Fatigue, and Workplace Morale in 2023
We’re living in a period of rapid technological advancement, especially in the realm of Artificial Intelligence. Yet, amidst the excitement and potential, a crucial question lingers: are we remembering the human element? Recent observations, from the highest levels of thought leadership to the everyday frustrations of the modern workplace, suggest we’re often falling short.
The conversation around AI isn’t just about algorithms and efficiency; it’s fundamentally about ethics and our shared humanity. As highlighted in a recent message from the Holy Father delivered to the AI for Good Summit, while we navigate the complexities of this technology, we must not forget the 2.6 billion people globally without access to basic communication technologies.This underscores a critical point: technological progress must be inclusive and equitable. More importantly, the Pope’s message rightly emphasizes that AI, for all its capabilities, “cannot replicate moral discernment or the ability to form genuine relationships.” This isn’t a Luddite argument against innovation, but a call for responsible progress and deployment – a recognition that technology shoudl serve humanity, not replace it.
This principle of human-centered design should extend to even the seemingly minor aspects of our work lives. I recently experienced a stark reminder of this during a consulting call. the team leader,in a tone that felt remarkably out of touch,publicly called out attendees for having their cameras off,demanding thay be visible. This isn’t leadership; it’s control masquerading as engagement.
The experience evoked the uncomfortable atmosphere of early pandemic virtual classrooms, where forced participation felt less about learning and more about surveillance. A simple, respectful reminder – a message in the chat referencing a team agreement, or a private message to individuals – would have been far more effective. Ironically, the insistence on cameras-on likely backfired. Instead of engaged faces, I observed boredom, multitasking, and even blatant disengagement.
This incident wasn’t isolated. The meeting quickly devolved into a disorganized mess, ignoring the agenda and wasting an hour of everyone’s time. It’s a potent example of how a lack of respect for employees’ time and intelligence can undermine productivity and morale.
And the problem isn’t confined to individual meetings. The broader context of the modern workplace is often deeply troubling. Consider this example, shared by a reader we’ll call “Finance Whiz”:
“My employer recently laid off over 800 workers, leaving the remaining employees to absorb the workload. And now, we’re required to return to the office, even those of us hired as remote employees.”
To add insult to injury, the company then sent out a “State of the YOU-nion” survey, asking employees to identify as a fall-themed emoji. The options? “Turkey with a to-do list,” “Jack-o-lantern with a plan,” “Leaf in the wind,” and “Cozy scarf energy.”
The disconnect is staggering. While the company attempts a superficial display of caring, the reality is one of increased pressure, burnout, and a blatant disregard for employee well-being. It’s easy to imagine more honest responses: “Skeleton with a spreadsheet – tracking my job applications elsewhere” or “Snow plow on the sidelines – preparing to be overworked and salty.”
These examples, from the global stage of AI ethics to the everyday realities of the workplace, paint a concerning picture.We’re prioritizing efficiency and “innovation” at the expense of human dignity and genuine connection.
What’s happening? Several factors are at play:
* The Illusion of Control: Leaders often believe that visible participation (cameras on) equates to engagement. This is demonstrably false.
* The Pressure to “do More With Less”: Layoffs and increased workloads create a toxic surroundings of fear and resentment.
* A Lack of Empathy: Too many organizations are disconnected from the lived experiences of their employees.
* Performative Culture Initiatives: Surveys and “fun” activities feel hollow when employees are struggling with real issues.
So, what can be done?
* Prioritize Psychological Safety: Create a work environment where employees feel pleasant speaking up, sharing ideas, and taking risks without fear of retribution.
* Lead with empathy: Understand the challenges your employees are facing and demonstrate genuine care for their well-being.
* Respect Time and Boundaries: Avoid needless meetings, respect work-life balance,
Related reading