Highmark Health Elevates Karen Hanlon to President & COO, Signaling Focus on Value-Based Care
Karen Hanlon has been promoted to President and Chief Operating Officer of Highmark Health, a move that underscores the organization’s commitment to navigating a challenging healthcare landscape and accelerating its innovative “Living Health” strategy. This appointment, effective instantly, positions Hanlon to lead operations across the company’s diverse portfolio, including its insurance divisions, technology arm, and hospital network.
Hanlon will report directly to david Holmberg, CEO of highmark Health and board chairman of Highmark Inc. She will continue to serve as COO, a role she’s successfully held since 2018.
A Proven Leader with Deep Roots at Highmark Health
This isn’t a new chapter for Hanlon, but rather a natural progression within a company she’s dedicated to for over two decades. She initially joined Highmark Health in 1997 and has consistently taken on roles of increasing responsibility.
Her previous positions include Chief Financial Officer, demonstrating a strong understanding of the financial complexities within the healthcare industry. This extensive experience provides a solid foundation for her expanded leadership role.
Expanding Responsibilities, Broad Impact
As President and COO, Hanlon will oversee a vast operation impacting millions. Specifically, her responsibilities include:
* Highmark Inc.: The insurance arm, providing coverage to 7.1 million members across Pennsylvania, West Virginia, Delaware, and New York.
* enGen: Highmark Health’s health technology division, focused on innovation and digital solutions.
* Allegheny Health Network: The integrated health system comprising 14 hospitals and numerous care sites.
* Dental Insurance: Overseeing the company’s dental insurance offerings.
Addressing Current Challenges & Prioritizing Cost Containment
The promotion comes at a pivotal time for Highmark Health, and the broader healthcare industry. Like many insurers,the company has experienced higher-than-expected healthcare utilization this year.
Despite improved operating performance in the first half of 2025 compared to the previous year, this surge in utilization has impacted overall income. This reality is driving a renewed focus on cost containment initiatives.
The “living Health” Strategy: A Key to Future Success
Hanlon’s experience with Highmark Health’s “Living Health” strategy is especially crucial. This program is designed to proactively identify and implement solutions that improve member health and reduce overall healthcare costs.
You can expect to see continued investment and expansion of this initiative under Hanlon’s leadership.It represents a shift towards a more preventative, value-based care model.
Looking Ahead: A Focus on Innovation and Member Value
This leadership change signals Highmark Health’s dedication to adapting to the evolving healthcare landscape. By leveraging Hanlon’s experience and vision,the organization aims to deliver greater value to its members while navigating the challenges of rising costs and increased utilization.
Ultimately, this move positions Highmark Health to continue its growth and innovation in the years to come, focusing on a future where healthcare is more accessible, affordable, and effective for you.
