Polish Train travel Updates: EIP Service Disruptions and WARS Refund Facts
As of January 15, 2026, passengers traveling with PKP Intercity‘s Express Intercity Premium (EIP) trains may experience disruptions due to rolling stock substitutions and teh suspension of the WARS travel insurance program. This article provides the latest information on these changes and outlines passenger rights regarding refunds.
EIP Train Substitutions
PKP Intercity is temporarily substituting standard carriages for some EIP train services. This is a common practice when there are maintenance issues or shortages in the dedicated EIP rolling stock. While PKP Intercity aims to minimize disruption, passengers should be aware that the onboard experience may differ from the usual EIP standard. PKP Intercity’s official website is the best source for real-time updates on specific train substitutions.
Impact on Passengers
The substitution of carriages may affect passenger comfort and amenities. EIP trains are known for thier modern facilities, including comfortable seating, Wi-Fi, and power outlets. Standard carriages may not offer the same level of service. Passengers are encouraged to check the details of their specific train before travel to understand any potential changes.
suspension of WARS Travel Insurance
The WARS (Wypadki w Transporcie Kolejowym – Railway Transport Accidents) travel insurance program has been suspended. This program previously provided compensation to passengers in the event of delays, cancellations, or accidents. Podróże Wprost reports that passengers affected by this change may be eligible for refunds for previously purchased WARS insurance.
Claiming a Refund for WARS Insurance
passengers who purchased WARS insurance alongside their train tickets are advised to apply for a refund through PKP Intercity. The process for claiming a refund is outlined on the PKP intercity website. Passengers will likely need to provide proof of purchase for both the train ticket and the WARS insurance.
Passenger Rights and Compensation
Even with the suspension of WARS, passengers still have rights under EU and polish law regarding train travel. These rights include:
- Right to Information: Passengers are entitled to accurate and timely information about their train journey, including any delays or cancellations.
- Right to Care: In the event of significant delays, passengers may be entitled to refreshments, meals, and accommodation.
- Right to Compensation: Passengers may be entitled to compensation for significant delays or cancellations, depending on the length of the delay and the distance of the journey.
- Right to a Refund: Passengers are entitled to a full refund if their train is cancelled or significantly delayed.
Detailed information on passenger rights can be found on the Polish Transport Authority website.
Key Takeaways
- Some EIP trains are operating with substituted carriages,perhaps impacting onboard amenities.
- The WARS travel insurance program has been suspended, and refunds are available for previously purchased insurance.
- Passengers retain their rights to information, care, compensation, and refunds under EU and Polish law.
- Always check the PKP Intercity website for the latest travel updates.
Passengers are encouraged to stay informed about these changes and to utilize their rights to ensure a smooth and comfortable travel experience. PKP Intercity is working to address these issues and minimize disruption to services.
