Rising Incivility Concerns at Quebec Performance Venues Prompt Calls for Public Awareness
A growing number of performance venue managers in the Estrie region of Quebec are reporting an increase in disruptive behavior from audience members since the easing of COVID-19 restrictions. Although incidents remain relatively infrequent, the trend is prompting concerns and, in some cases, a need for increased security measures. The issue extends beyond Estrie, reflecting a broader societal shift in etiquette and a potential erosion of respect for shared public spaces. This rise in incivility is impacting the experience for both performers and patrons, leading to calls for a public awareness campaign to remind audiences of appropriate concert and theater behavior.
The reported incidents range from common annoyances like cell phone use during performances to more serious disruptions involving intoxication and unruly conduct. Smaller venues are increasingly relying on private security firms to maintain order, a cost that impacts their operating budgets. The situation highlights a challenge faced by cultural institutions as they navigate a post-pandemic world and adapt to changing audience expectations. The need to balance accessibility with ensuring a respectful and enjoyable environment for all attendees is becoming increasingly critical.
Joanne Lamoureux, Director General of the Centre culturel de l’Université de Sherbrooke, has observed a noticeable increase in cell phone use during performances. “People are more and more attached to their cellphones,” Lamoureux noted, adding that her staff has received training to address the issue more effectively. The Centre culturel de l’Université de Sherbrooke is actively working to mitigate these distractions and maintain the integrity of the performance experience. This proactive approach to training staff is a common response among venues grappling with similar challenges.
A Post-Pandemic Shift in Social Norms
Beyond the specific incidents, some industry professionals believe a broader societal shift is at play. There’s a growing sense that the norms of “living together” and tolerance have diminished over time. This observation suggests that the issue isn’t simply about isolated incidents but reflects a deeper cultural trend. The pandemic, with its periods of isolation and disruption, may have contributed to a decline in social graces and a reduced emphasis on collective responsibility.
The sentiment is that a national public awareness campaign, potentially utilizing humor, could be an effective way to remind the public of the importance of respecting artists and fellow audience members. Such a campaign could address common disruptive behaviors and promote a more considerate atmosphere at live events. The goal would be to foster a sense of shared responsibility for creating a positive and enjoyable experience for everyone involved.
Security Concerns and Rising Costs
The increase in disruptive behavior is also leading to increased security costs for venues. As reported by PagesJaunes.ca, there are numerous security firms operating in the Estrie region, and demand for their services appears to be growing. Smaller establishments, in particular, are finding it necessary to hire private security to ensure the safety and comfort of patrons, and performers. This added expense can strain already tight budgets, potentially impacting programming and accessibility.
The need for security isn’t limited to dealing with disruptive individuals. Venues are also concerned about potential threats related to intoxication and drug use. Security personnel are trained to identify and address these situations, but their presence adds to the overall cost of operations. The situation underscores the complex challenges faced by performance venues in maintaining a safe and welcoming environment.
Labor Market Trends in Quebec Security
The demand for security personnel in Quebec, including the Estrie region, is currently high. According to a report from Guichet-Emplois, published December 10, 2025, there is a “moderate” outlook for job opportunities for private security agents over the next three years (2025-2027). The report indicates that job growth is expected, coupled with openings due to retirements and a number of experienced workers actively seeking employment in the field. This labor shortage could further drive up the cost of security services for venues.
The report also highlights a recent labor shortage in the security sector, with more job vacancies than available workers between 2022 and 2024. This shortage is likely contributing to the increased demand for security services and the associated costs. The situation emphasizes the need for ongoing recruitment and training efforts to ensure an adequate supply of qualified security personnel.
National Security Leader Offers Solutions
AEE Sécurité, a leading private security firm in Quebec, offers a range of services, including event security, 24/7 coverage, and certified BSP (Building Security Professional) agents. Their website highlights their commitment to providing comprehensive security solutions for various clients, including hotels, construction sites, and event organizers. Companies like AEE Sécurité are playing an increasingly critical role in ensuring the safety and security of public events.
The company’s presence underscores the growing reliance on private security firms to address the challenges posed by disruptive behavior and potential threats at performance venues. Their expertise and resources can help venues create a safer and more enjoyable environment for all attendees. The availability of certified and experienced security professionals is a crucial component of a comprehensive security strategy.
Looking Ahead: Addressing the Root Causes
The rise in incivility at performance venues is a complex issue with no easy solutions. While increased security measures can help mitigate immediate disruptions, addressing the underlying causes requires a broader societal effort. A national public awareness campaign, as suggested by industry professionals, could be a valuable step in promoting respectful behavior and fostering a sense of shared responsibility.
ongoing dialogue between venues, security providers, and the public is essential to identify and address emerging challenges. By working together, stakeholders can create a more positive and enjoyable experience for everyone involved in the performing arts. The long-term goal should be to restore a culture of respect and consideration in public spaces.
The next step in addressing this issue will be a meeting of the Quebec Arts Council on March 15, 2026, to discuss potential funding for public awareness campaigns and security enhancements for performance venues. This meeting represents an opportunity for industry stakeholders to voice their concerns and advocate for solutions. We encourage readers to share their experiences and thoughts on this important issue in the comments below.