精简资费方案、提高人工客服接通效率 今年信息通信行业将办好这十件实事 – 新华网
For years, consumers across China have navigated a labyrinth of complex mobile data plans and the frustrating silence of automated customer service loops. In a significant pivot toward consumer-centricity, the information and communication industry is now implementing a sweeping set of reforms designed to strip away these frictions and restore transparency to one of the … Read more