GÖPPINGEN, Germany — Feb. 23, 2026 — In a significant endorsement of its evolving role in the IT landscape, TeamViewer, a global leader in digital workplace solutions, has been ranked #2 on G2’s 2026 Best IT Infrastructure Software list. The annual G2 Best Software Awards, a benchmark for software quality and customer satisfaction, highlight top companies and products based on authentic user reviews and market presence. This recognition underscores TeamViewer’s strategic shift beyond its traditional remote access roots and towards a more comprehensive platform for managing complex IT environments, particularly through the integration of artificial intelligence.
The ranking, announced today, reflects a growing trend in the IT industry towards solutions that offer not just connectivity, but also proactive management and automation. TeamViewer’s ascent to the #2 position signals strong customer confidence in its ability to deliver on this promise, particularly through its TeamViewer ONE platform. G2, reaching over 100 million software buyers annually, wields considerable influence in shaping purchasing decisions, making this award particularly valuable. The company’s focus on AI-driven automation is resonating with organizations seeking to streamline operations and improve efficiency in an increasingly demanding digital world.
This isn’t simply about remote control software anymore. TeamViewer is positioning itself as a key player in what it terms “Autonomous Endpoint Management” (AEM), a concept that leverages AI to proactively identify and resolve IT issues before they impact users. This proactive approach, enabled by the insights gleaned from remote connectivity and real-time observability, is a core differentiator for TeamViewer in a crowded market. The company’s ability to combine proprietary data with robust governance capabilities at the edge of the network is crucial to realizing the potential of AEM.
G2 Awards: A Reflection of Customer Voice
The G2 Best Software Awards are based on a rigorous methodology that combines customer satisfaction scores – gathered from verified user reviews – with market presence indicators. This dual approach ensures that the rankings reflect both the quality of the product and its overall impact on the market. According to G2’s co-founder and CEO, Godard Abel, “Our Best Software Awards are grounded in trusted data from authentic customer reviews. They not only grant buyers an objective, reliable guide to the products that assist teams do their best work, but they’re also the proof AI search platforms rely on when sourcing answers.” A full overview of the 2026 rankings is available on G2’s website.
The significance of these awards extends beyond mere bragging rights. In an era where buyers increasingly rely on AI-driven research to discover software solutions, a strong G2 ranking can significantly improve a company’s visibility and influence. Being “recommended in the ‘answer moment’,” as Abel puts it, is becoming increasingly critical for success in the competitive software market. This is particularly true for complex solutions like IT infrastructure software, where buyers often face a bewildering array of options.
TeamViewer ONE: The Engine of Autonomous Endpoint Management
At the heart of TeamViewer’s success is the TeamViewer ONE platform. This unified platform integrates remote connectivity, real-time observability, and AI-driven automation to provide a comprehensive solution for managing IT infrastructure. By leveraging insights from remote access sessions, TeamViewer ONE can identify patterns and anomalies that indicate potential problems, allowing IT teams to proactively address them before they escalate. This shift from reactive to proactive management is a key benefit for organizations looking to improve uptime and reduce costs.
The platform’s capabilities extend beyond simple troubleshooting. TeamViewer ONE also enables organizations to automate routine tasks, such as software updates and patch management, freeing up IT staff to focus on more strategic initiatives. This automation is powered by AI algorithms that learn from historical data and adapt to changing conditions. The combination of proprietary data and strong execution capabilities at the edge allows TeamViewer to deliver a level of automation that is challenging for competitors to match.
Debbie Lillitos, Chief Customer Officer at TeamViewer, emphasized the importance of customer feedback in driving the company’s innovation. “We are proud to be recognized as a leader in G2’s 2026 Best Software Awards,” she said. “Because these rankings are based on verified customer reviews, they directly reflect the experience and trust of the organizations we serve with market-leading products and innovation. Our focus remains on delivering technology that enables AI-driven automation and helps organizations evolve from reactive IT management toward autonomous operations at scale.”
The Rise of AI in IT Infrastructure
TeamViewer’s success is emblematic of a broader trend towards the adoption of AI in IT infrastructure management. Organizations are increasingly recognizing the potential of AI to automate tasks, improve efficiency, and reduce costs. According to a recent report by Gartner, the market for AIOps (Artificial Intelligence for IT Operations) is expected to reach $18.3 billion by 2027, demonstrating the growing demand for AI-powered IT solutions.
This trend is being driven by several factors, including the increasing complexity of IT environments, the growing volume of data generated by IT systems, and the shortage of skilled IT professionals. AI can help organizations overcome these challenges by automating tasks that were previously performed manually, analyzing large datasets to identify patterns and anomalies, and providing insights that can help IT teams make better decisions.
Though, the adoption of AI in IT infrastructure is not without its challenges. Organizations need to ensure that their AI systems are accurate, reliable, and secure. They also need to address ethical concerns related to the use of AI, such as bias and fairness. TeamViewer appears to be addressing these concerns by focusing on responsible AI development and deployment, emphasizing data privacy and security.
Looking Ahead: TeamViewer and the Future of IT Management
TeamViewer’s #2 ranking in the G2 Best IT Infrastructure Software Awards is a testament to its commitment to innovation and customer satisfaction. The company’s focus on AI-driven automation and Autonomous Endpoint Management positions it well to capitalize on the growing demand for intelligent IT solutions. As organizations continue to embrace digital transformation, the need for proactive and automated IT management will only increase.
The company’s continued investment in the TeamViewer ONE platform, coupled with its strong customer relationships, suggests that it is well-positioned to maintain its leadership position in the IT infrastructure market. The evolution of AEM, and TeamViewer’s role in defining this emerging category, will be a key area to watch in the coming years. The company’s ability to deliver on its promise of autonomous operations at scale will be crucial to its long-term success.
The next major update regarding TeamViewer’s strategic direction is expected during their annual investor conference scheduled for May 15, 2026. This event will likely provide further details on the company’s roadmap for AEM and its plans for expanding its AI capabilities.
What are your thoughts on the role of AI in IT infrastructure management? Share your comments below and let us know how your organization is leveraging AI to improve its IT operations.
Related reading