This is how the conductor treated Mr. Tomasz on the train. “Below criticism”

#conductor #treated #Tomasz #train #criticism

Mr. Tomasz returned from his May weekend trip on Friday, May 3, by Intercity train from Kołobrzeg to Rzeszów. He was accompanied by three other family members. According to the tourist’s account, at They were supposed to reach Stalowa Wola Charzewice at 8 p.m. When the train arrived, problems began.

– reports Mr. Tomasz in a message sent to rzeszow-news.pl.

The tourists tried to run to another exit. However, it didn’t help because the train had already started. As a result, five passengers (apart from Mr. Tomasz’s family, there was one other person) were “trapped” in the carriage and forced to continue the journey. Shortly afterwards they went to complain to the conductor. There they were told that it was their own fault because they did not read the notice on the door that the door handle was broken.

– says Mr. Tomasz, pointing out that there was no card.

Continuation of the material below the video

A broken door handle spoiled their May weekend. They couldn’t get off the train

The train stopped at 20.22 in Tarnobrzeg. Only then could the passengers disembark.

– describes the tourist.

Mr. Tomasz and his family were forced to return home by taxi. They paid PLN 150 for the ride, and they only arrived at the place for about an hour. 22. The tourist has a grudge against PKP Intercity that they are “on their own”. So he wrote a complaint.

– he wrote in the complaint, demanding a refund of PLN 150 for the taxi, tickets and an apology for the conductor’s behavior.

– explained Cezary Nowak, spokesman for Intercity, in an interview with rzeszow-news.pl, apologizing and adding that the company will consider the passengers’ complaint.