The Winston-Salem Police Department (WSPD) handled over 233,000 emergency calls in 2025, highlighting the critical role of its 911 dispatchers. Officials are urging the public too use the 911 system responsibly and are actively recruiting new dispatchers to meet the demands of the community.
Importance of responsible 911 Use
The WSPD reminds residents that 911 should be reserved for emergencies requiring immediate attention from police, fire, or medical personnel. Calling for non-emergency situations or general details ties up vital resources and can delay help for those in genuine need. Examples of non-emergency calls include requests for information, reporting minor incidents that have already occurred, or seeking directions.
911 Dispatcher Recruitment
The department is currently seeking dedicated individuals to join its team of 911 dispatchers.These professionals are the first point of contact for people in crisis, and their ability to remain calm, gather information, and dispatch appropriate resources is crucial. The role requires strong dialog skills, the ability to multi-task, and a commitment to public safety.
Interested candidates are encouraged to apply to become a 911 dispatcher. The application process typically involves background checks, psychological evaluations, and comprehensive training.
What Does a 911 Dispatcher Do?
911 dispatchers perform a variety of essential functions, including:
- Answering emergency and non-emergency calls.
- Gathering critical information from callers.
- Dispatching police officers, firefighters, and emergency medical services.
- Maintaining communication with field units.
- Utilizing computer-aided dispatch (CAD) systems.
- Providing pre-arrival instructions to callers (e.g., CPR guidance).
Key Takeaways
- The WSPD handled over 233,000 calls in 2025.
- 911 should only be used for true emergencies.
- The WSPD is actively recruiting 911 dispatchers.
- dispatchers play a vital role in public safety.
By using 911 responsibly and supporting the recruitment of qualified dispatchers, the Winston-Salem community can help ensure a safe and responsive emergency response system for all.
