Assa Abloy has initiated a significant restructuring of its subsidiary, Level Home, resulting in the layoff of the majority of the smart lock manufacturer’s staff. While the parent company maintains that it will continue to develop, sell, and support Level-branded hardware, the workforce reduction has prompted questions regarding the long-term stability of the platform and the future of its cloud-dependent features. According to corporate statements, Level Home is being integrated into the Kwikset brand, though the company has explicitly disputed claims that it is shutting down operations entirely.
For existing customers, the immediate impact appears limited. The core functionality of Level locks—specifically locking and unlocking—relies on local communication protocols such as Apple Home and the Matter smart home standard. Because these interactions occur locally within the home network rather than through an external cloud server, they remain functional even if the manufacturer’s backend infrastructure faces disruption. However, users who rely on the Level mobile app for features, such as automatic unlocking and door status updates, remain dependent on the company’s ongoing cloud services.
Integration Into the Kwikset Ecosystem
The decision to fold Level Home into Kwikset marks a transition for the brand. Assa Abloy is absorbing the team into Kwikset and centralizing its consumer-facing smart lock engineering and support efforts.
Despite the workforce reductions, the company has communicated that customer support channels will remain operational.
Cloud Dependency and Local Control
The current situation highlights a growing tension in the smart home industry regarding cloud-based features versus local control. While basic mechanical and digital locking functions are expected to persist, the “smart” aspects of the Level Lock Pro and other models are tethered to the company’s proprietary servers. If these servers were to be decommissioned in the future, users might lose the ability to manage their locks via the mobile application. There has been no indication from Assa Abloy that it intends to discontinue the cloud services necessary for the mobile app, but the reduction in staff has led to uncertainty among the user base regarding the longevity of these secondary features.
What Lies Ahead for Level Lock Users
As the transition to the Kwikset brand progresses, users should monitor official communication for updates regarding product support and app maintenance. The company has stated that it remains committed to the product line. For those concerned about the long-term viability of their smart home setup, the most reliable course of action is to ensure that their locks are integrated into a local hub or controller that supports Matter, which can mitigate the loss of vendor-specific cloud functionality.
The industry will be watching to see how Assa Abloy manages the brand migration. Further updates regarding the integration process are expected to be released through standard corporate channels as the organizational changes are finalized.
Readers who have questions about their specific device compatibility or warranty status are encouraged to contact the official support channels provided by the manufacturer. We will continue to monitor this situation as more information regarding the integration becomes available.