European Airports Experience Disruptions Due to Suspected Cyberattack
A widespread cyber-related disruption is impacting check-in and baggage systems across several major European airports, leading to delays and cancellations for travelers. Collins Aerospace, the provider of the affected MUSE software, confirmed the issue and is working to restore full functionality. Here’s a breakdown of what you need to know:
What Happened?
Collins Aerospace identified a cyber-related disruption affecting its MUSE software, which handles electronic customer check-in and baggage processing. This disruption began impacting airports Saturday, causing significant operational challenges.While the full extent of the attack is still being investigated, it has already led to considerable inconvenience for passengers.
Which Airports Are Affected?
Several key European hubs are currently experiencing issues:
* Brussels Airport: At least nine flights have been cancelled, impacting approximately 35,000 passengers.Currently, only manual check-in and boarding are available.
* Berlin Airport: passengers are facing longer wait times at check-in due to the technical issue.
* london Heathrow: Europe’s busiest airport is also experiencing disruptions to its check-in and boarding systems, perhaps causing delays for departing passengers.
* Münster/Osnabrück Airport: While indirectly affected, the airport proactively switched to its internal IT infrastructure to maintain operations.
* Other Airports: Reports suggest the disruption is not limited to these locations, with other airports across europe potentially experiencing similar issues.
What is Being done to Resolve the Situation?
Collins Aerospace is actively working to resolve the issue and restore full functionality. They are prioritizing a swift return to normal operations for their customers. The company is sharing updates as they become available.
How Does This Affect You?
If you are traveling from a European airport today, you should take the following steps:
* Check Your Flight Status: before heading to the airport, verify your flight status directly with your airline.
* Allow Extra Time: Expect longer queues at check-in due to the reliance on manual processes.
* Be Prepared for Delays: Delays are likely, so factor that into your travel plans.
* Stay Informed: Monitor airport and airline communications for the latest updates.
What is the Impact?
The disruption is primarily affecting electronic check-in and baggage drop services.Fortunately, manual check-in procedures are available as a mitigation strategy. However, this substantially slows down the process and contributes to longer wait times.
Looking Ahead
This incident highlights the increasing vulnerability of critical infrastructure to cyberattacks. While Collins Aerospace is working diligently to resolve the issue, it serves as a reminder of the importance of robust cybersecurity measures within the aviation industry. We will continue to monitor the situation and provide updates as they become available.
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