Infinitus and Cisco’s Outshift Partner to Revolutionize Healthcare with Agentic AI
The healthcare industry is facing a critical juncture. Clinicians and administrative staff are overwhelmed by a rising tide of time-consuming tasks – from managing patient communications and follow-ups to navigating the complexities of prior authorizations and insurance verifications. These burdens detract from core patient care and contribute to systemic inefficiencies. Now, a powerful new collaboration is emerging to address these challenges head-on: Infinitus Systems, a leader in agentic AI communications for healthcare, has partnered with Outshift by Cisco to streamline operations and unlock the full potential of AI-driven automation.
What Does This Partnership Mean for Healthcare?
This isn’t simply about adding another AI tool to the healthcare landscape. It’s about building a robust,interconnected ecosystem where AI agents can work together seamlessly and securely. Infinitus, already powering over 100 million minutes of clinical and administrative conversations, specializes in automating critical interaction workflows. Think of instantly processing thousands of faxes, voicemails, and phone calls – tasks that traditionally consume valuable hours and contribute to administrative bottlenecks. Infinitus reduces these timelines from days to seconds or hours,demonstrably improving access to care,patient experience,and overall outcomes.
By joining forces with Outshift,Infinitus is poised to scale its impact across larger healthcare organizations. Outshift provides the crucial orchestration layer – the infrastructure needed to discover, secure, and distribute these AI agents effectively.
“outshift is proud to collaborate with Infinitus and AI-native innovators across the ecosystem,” explains Papi Menon, Chief Product Officer and Vice President of Product Management for Outshift by cisco.”Together, we can build infrastructure that elevates the consumer experience, reduces administrative burden, and streamlines complex workflows that drive cost and inefficiency in care delivery.”
The Power of Interoperability and Open Standards
A key differentiator for Infinitus is its commitment to interoperability and trust. The company isn’t building a walled garden; instead, it’s championing open standards that allow its AI agents to integrate seamlessly with existing healthcare systems. This is achieved through the adoption of protocols like:
* Model Context Protocol (MCP): Ensuring agents understand and utilize relevant data for accurate and efficient interactions.
* Agent-to-Agent (A2A): Facilitating secure and direct communication between different AI agents.
This dedication extends to active participation in the development of industry-wide standards. Infinitus is a contributor to AGNTCY, an open-source framework hosted under the linux Foundation, designed to establish interoperability and shared standards for the emerging “Internet of Agents.” By publishing its MCP implementation to the Agent Directory through AGNTCY, Infinitus is enabling its healthcare agents to collaborate securely and cohesively with AI systems developed by other organizations.This collaborative approach is vital for realizing the full potential of agentic AI in healthcare.
Building on a Foundation of Innovation
This partnership with Outshift builds on a series of strategic collaborations that underscore Infinitus’s momentum. Recent initiatives include:
* Expanded Partnership with Salesforce: Automating payor-facing call workflows within Health Cloud and Life Sciences Cloud, streamlining revenue cycle management.
* Joint Initiative with IBM: Introducing agentic AI at scale within specialty pharmacy, improving medication adherence and patient support.
These advancements haven’t gone unnoticed. Infinitus was recently recognized as one of fast Company’s World’s Most Innovative Companies of 2025, a testament to its leadership in shaping the future of clever, connected healthcare.
looking Ahead: A Future Powered by Agentic AI
The collaboration between Infinitus and Cisco’s Outshift represents a important step forward in the evolution of healthcare. By prioritizing interoperability, security, and a collaborative approach, they are paving the way for a future where AI agents work tirelessly behind the scenes, freeing up clinicians and staff to focus on what matters most: delivering extraordinary patient care.
This isn’t just about automation; it’s about augmentation – empowering healthcare professionals with intelligent tools that enhance their capabilities and improve the lives of patients. As agentic AI continues to mature, expect to see even more innovative applications emerge, transforming healthcare as we certainly know it.