Keenan Cortez: Joplin Leader Balancing Healthcare, Faith & Community

The Healing Power of Connection: ​A‌ Leader’s Approach to patient Experience and Community Service

Creating a truly positive patient experience goes ‌far beyond clinical expertise. It ‌requires a dedicated focus on human connection, recognizing the emotional⁢ and‍ spiritual needs of those in yoru care. This philosophy is at the heart of a leader who‌ seamlessly blends⁤ a commitment to healthcare excellence with a deep-rooted calling⁢ to serve others.

Building Bridges Between Care ⁢Teams and Patients

For years,⁢ this‌ leader has championed a culture of ⁤gratitude within ⁣a healthcare system, understanding that a‍ motivated and recognized⁢ staff directly translates to better‌ patient outcomes.‍ recognizing the vital contributions of all ⁢team members is paramount.

Specifically, ⁣quarterly celebrations are held to acknowledge environmental Services (EVS) staff,⁤ highlighting their crucial role in maintaining a safe and welcoming surroundings.⁣ Furthermore, nursing departments are celebrated for‍ improvements in HCAHPS scores – a key‌ metric of patient satisfaction. Thes celebrations⁣ aren’t just symbolic; they include⁢ tangible rewards like trophies, certificates, and a delightful spread of pastries and fruit for the‍ winning units.These initiatives have ‌demonstrably‌ fostered improved interaction and stronger relationships between clinical providers‌ and frontline staff. It’s a powerful reminder that a collaborative partnership is ⁣essential for achieving consistently positive patient ⁢experiences.

The Impact of Recognition

You might ⁣be wondering, how does recognizing staff impact patient care? The answer is simple: when your team feels valued, they are more likely to extend that same level of care and compassion to your patients.

Here’s how a culture of recognition can‌ benefit your association:

Increased Morale: Acknowledging hard work boosts team spirit.
Improved‌ Communication: Open dialog flourishes in a supportive environment.
Enhanced Patient Satisfaction: Happy staff create⁤ happy patients. Better HCAHPS Scores: Recognition drives ​performance improvements.

A Calling‌ to Serve: Beyond ⁢the hospital Walls

This leader’s dedication to service ‍extends ‍far beyond‍ the hospital. Recently licensed as ⁢a ⁢pastor,​ they were⁣ appointed assistant pastor at⁣ a local church where‍ they and their family have been active members for over 15 years. This wasn’t a new path, though.‌

From the age‌ of seven, a strong desire⁣ to preach and minister to others has been a guiding force. This personal calling beautifully ​complements ⁤their professional roles as a mayor and patient experience manager.

The intersection of Faith, Leadership, ⁢and Healthcare

The⁢ core ​principle driving this ​leader is a simple yet profound ‌mission: to‍ be of service.In healthcare, you frequently enough encounter individuals during their most vulnerable moments. It’s during⁢ these times that ​you have the ‌chance to offer something beyond ‍medical treatment.

The belief is that providing genuine care, making patients feel safe, and ‌fostering a ​sense of happiness are ⁤powerful forms of‌ “medicine.” A​ simple goal is set for the team: don’t leave⁤ a patient until you’ve elicited ⁣a smile or a laugh.

This approach isn’t‍ just about brightening someone’s day; it’s⁣ about recognizing⁣ the holistic needs of the individual.By prioritizing ⁣emotional well-being alongside physical health, you ⁢create a truly healing environment. Ultimately, taking care of people and making them ‍feel ⁢valued yields significant rewards – not just in ⁤terms⁢ of patient satisfaction, but in the fulfillment⁣ of⁢ a deeply held purpose.