Ovatient: Integrated Telehealth on Epic – A Health System Solution (2026)

The telehealth landscape continues to evolve, with a growing number of companies vying to deliver convenient and accessible healthcare solutions. Among the emerging players is Ovatient, a virtual-first health delivery company distinguished by its deep integration with existing health system infrastructure. Founded in 2022, Ovatient is not attempting to disrupt the established order, but rather to enhance it, offering a telehealth platform built directly on Epic, a leading electronic health record (EHR) system. This approach, according to the company, addresses a key necessitate identified by its founding health system partners: a telehealth solution that seamlessly integrates with their existing workflows, billing systems, and patient data.

Ovatient’s origins lie in a collaborative effort between the MetroHealth System in Cleveland, Ohio, and the Medical University of South Carolina (MUSC Health). Recognizing the limitations of generic telehealth offerings, these health systems sought a partner capable of building a solution tailored to their specific needs. The company’s CEO, Michael Dalton, has emphasized the importance of embedding telehealth within the existing tech stack of healthcare providers, enabling efficient billing, insurance processing, and continuity of care. This focus on integration sets Ovatient apart from many other telehealth providers, which often operate as standalone services.

Building Telehealth on Existing Infrastructure

The core philosophy behind Ovatient is to extend the reach of established healthcare systems, rather than creating a parallel universe of virtual care. This is achieved through its reliance on Epic and MyChart, widely used platforms within hospitals and medical groups. By building on these existing systems, Ovatient aims to minimize disruption and maximize efficiency. The company provides a comprehensive suite of virtual care services, including primary care, urgent care, and integrated behavioral health, all accessible through a digital patient experience platform called MyCare Anywhere. This integrated approach allows for a more holistic and coordinated care experience for patients.

The decision to build on Epic is particularly significant. Epic is not merely an EHR. it’s a complex ecosystem that manages a vast amount of patient data, scheduling, billing, and communication. Integrating telehealth directly into this ecosystem allows Ovatient to leverage existing data and workflows, reducing the administrative burden on providers and improving the accuracy of patient records. This is a crucial advantage, as fragmented data and disjointed workflows are common challenges in telehealth implementations. The company’s ability to handle a variety of payment methods, including Medicaid, cash payments, and Blue Cross plans, further enhances its accessibility and usability for a diverse patient population.

Leadership and Governance

Ovatient is led by a team of experienced healthcare professionals and technology experts. Michael Dalton serves as Founder & CEO, bringing a wealth of experience in the health tech sector. Amy Lukowski, Psy.D., is the VP, Head of Operations and Integration, overseeing the seamless integration of Ovatient’s services into partner health systems. Sapna Shah, M.D., leads Integrated Care, focusing on providing comprehensive and coordinated care to patients. Yasir Tarabichi, M.D., serves as CMIO & Head of Digital, driving the company’s technology strategy. Likhitha Musunuru, M.D., is the Medical Director, ensuring the quality and safety of clinical care. Meghan Eberle, Psy.D., directs Integrated Behavioral Health, and Kortney Orueta heads People, Finance and Business Operations. Jamie Carracher leads Brand and Strategic Marketing.

The company’s board of directors reflects its strong ties to its founding health systems. Dr. Nabil Chehade, EVP and Chief Clinical Transformation Officer at The MetroHealth System, serves as Board Chair. Dr. Patrick Cawley, CEO of MUSC Health and EVP for Health Affairs of the Medical University of South Carolina, also holds a board position. Cory Robinson, PhD, MHA, FACHE, Chief Administrative Officer at MUSC Health, and Dr. Doug Bruce, SVP and Chief Clinical Integration Officer at The MetroHealth System, complete the board. This governance structure ensures that Ovatient remains aligned with the needs and priorities of its health system partners.

A Focus on the Patient Experience

Ovatient emphasizes a patient-centered approach to virtual care. The company aims to deliver a seamless and convenient experience for patients, from initial access to ongoing care. By integrating with existing MyChart portals, patients can easily schedule appointments, communicate with providers, and access their medical records. This integration reduces friction and empowers patients to take control of their health. The company’s virtual care services are designed to be accessible to a wide range of patients, regardless of their location or socioeconomic status.

The company’s commitment to accessibility is further demonstrated by its acceptance of various payment methods, including Medicaid, cash payments, and Blue Cross plans. This broad payment acceptance ensures that Ovatient’s services are available to individuals with diverse insurance coverage and financial circumstances. The integration with Epic also facilitates accurate billing and insurance claims processing, reducing administrative burdens for both patients and providers.

The Competitive Landscape and Future Outlook

The telehealth market is becoming increasingly crowded, with numerous companies offering virtual care services. However, Ovatient differentiates itself through its unique focus on integration with existing health system infrastructure. While companies like KeyCare also serve health systems, Ovatient’s deep integration with Epic provides a distinct advantage. This integration allows for a more seamless and efficient care experience, reducing administrative burdens and improving data accuracy.

Looking ahead, Ovatient is poised for continued growth as health systems increasingly recognize the value of integrated telehealth solutions. The demand for virtual care is expected to remain strong, driven by factors such as convenience, accessibility, and cost-effectiveness. Ovatient’s commitment to innovation and its strong partnerships with leading health systems position it well to capitalize on this growing market. The company’s ongoing development of its MyCare Anywhere platform and its expansion of virtual care services will further enhance its value proposition. As of March 12, 2026, Ovatient is actively recruiting for open positions, signaling its continued investment in growth and expansion. More information about the company and its leadership can be found on the Ovatient website.

The company was formed through a partnership in October 2022, demonstrating a relatively recent entry into the market, but one built on a solid foundation of health system expertise. The success of Ovatient will likely depend on its ability to continue to innovate and adapt to the evolving needs of the healthcare industry.

As virtual care becomes increasingly integrated into the mainstream healthcare system, companies like Ovatient will play a crucial role in bridging the gap between technology and patient care. Their focus on seamless integration and patient-centered design positions them as a key player in the future of healthcare delivery.

The next major development to watch for will be the continued expansion of Ovatient’s partnerships with health systems and the rollout of fresh virtual care services. Stay tuned for further updates on this rapidly evolving space.

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