ASUS has issued a warning to customers in Europe after identifying a security incident involving the unauthorized use of customer service data by a former employee of a third-party support provider. The company confirmed that an individual who previously worked for an ASUS customer care contractor contacted users through unofficial channels and attempted to obtain credit or debit card details under false pretenses.
The incident was first disclosed by ASUS Holland B.V., which stated it had recently become aware of the issue and reported it to the relevant authorities. According to the company’s statement, the former employee used information obtained during the handling of customer support cases to reach out to users outside of official ASUS communication channels. The goal was explicitly to solicit banking information, which ASUS emphasized it never requests as part of its standard support procedures.
ASUS clarified that the individual in question is no longer employed by the support provider and that the company is working with its partner to prevent similar incidents. While ASUS said it currently has no evidence that personal data was misused by the former employee or any third party, it urged customers to remain vigilant and disregard any unsolicited requests for financial information.
The company reiterated that legitimate ASUS support will never ask for credit card numbers, PINs, or other banking details via email, phone, or messaging platforms. Customers who receive such requests are advised not to respond and instead contact ASUS directly through official channels listed on its website.
This incident comes amid broader challenges ASUS has faced in its customer service operations, including high volumes of repair requests for certain products that have led to logistical adjustments such as cross-regional equipment shipments. However, the company stressed that this data privacy issue is separate from operational delays and represents a distinct breach of trust requiring immediate attention.
ASUS has not disclosed the exact number of customers affected or the specific countries where the contact attempts occurred, though the notification was distributed in Spanish to users across Europe. The company confirmed it has filed a report with law enforcement and is cooperating with investigators as part of its standard protocol for data security incidents.
In addition to addressing this specific case, ASUS used the opportunity to remind users about the growing prevalence of unofficial websites, impersonation emails, and fake support channels that mimic the brand. The company maintains an anti-fraud notice on its website advising customers to verify the authenticity of any ASUS-related communication by checking official domains such as
For ongoing updates, customers are directed to ASUS’s official support portal at
As of now, no arrests or formal charges have been publicly linked to the incident, and ASUS has not named the third-party provider involved. The company emphasized that its priority remains protecting customer data and maintaining trust through transparent communication and strengthened vendor oversight.
Customers who suspect they may have been targeted are encouraged to review their account activity and report any concerns to their financial institution and local consumer protection authorities. ASUS reiterated that it does not request sensitive financial information under any circumstances and that any such demand should be treated as fraudulent.
For the latest official statements and security guidance, users should refer to ASUS’s verified website and support pages, which are updated in real time as new information becomes available.